Enhancing Workplace Well-being: The Mediating Role of Resilience in the Impact of Emotional Exhaustion on Rescue Workers' Psychological Health

Abstract

When employees' well-being improves, productivity will be enhanced, specifically when the job is highly demanding and stressful. This study examined the relationship between psychological health and emotional exhaustion, with resilience acting as a mediating factor. For this correlational survey, 206 rescue workers were chosen as a sample through purposive sampling. The study was conducted in South Punjab, Pakistan, between May and July of 2023 and measured psychological well-being, resilience, and emotional exhaustion. The participants' average age was 27.26 ±4.77 years. Emotional exhaustion had a meaningful direct influence on psychological well-being (β = -.550, p <.001) and an indirect meaningful influence through resilience (β = -.062, SE=0.03, p <.001), according to the mediation analysis. The relationship between psychological well-being and emotional exhaustion was meaningfully mediated by resilience. The results showed that emotional exhaustion increased as a result of high job demands, which harmed rescue workers' psychological health. However, this detrimental effect can be somewhat mitigated if personal resources such as resilience mediate the relationship. These findings have significant implications for organizational policies and interventions aimed at enhancing employees' resources to lessen the effects of workplace demands and enhance their well-being.